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Handling Disputes
What to do when a client files a dispute against you.
Stay Calm
Disputes are part of doing business. Our resolution process is fair and considers both sides.
When You Receive a Dispute
- 1
You'll Be Notified
Email and dashboard notification with dispute details
- 2
Review the Claim
Understand what the client is disputing
- 3
Submit Your Response
Provide your perspective and evidence within 48-72 hours
- 4
Await Resolution
Our team reviews and makes a fair decision
Best Practices
- Respond promptly within the deadline
- Stay professional and factual
- Provide all relevant evidence (messages, documents, deliverables)
- Reference specific agreements and milestones
- Be open to compromise when appropriate
Fair Process
Our resolution team reviews evidence from both sides. If you delivered quality work per the agreement, you'll receive payment.